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Operations automation for B2B SaaS

A 40-person B2B SaaS usually has every tool it needs and nothing connecting them, so each handoff is a person retyping data that already exists one screen away. We map the processes end to end and ship them one at a time, each proven in report-only mode before it writes.

What this looks like before we arrive

  • Six ops people spending the better part of a week each month retyping data
  • Leads arriving and sitting until someone routes them
  • Deals closing and waiting for someone to raise the invoice

In practice

What we build for them

Questions we get asked

Will this mean cutting headcount?

It has not on any build we have done. On the last one, 491 hours a month came back to the team and no headcount was removed. They moved onto work that needed judgement.

How much of order-to-cash can actually be automated?

Enough to move the number that matters. On a recent build days sales outstanding fell from 41 to 22, because invoices now go out the hour a deal closes instead of the week after.

Which part of your operation eats the most hours each week?

Tell us. You get a written answer on what to automate first, free, whether or not we ever work together.